ChoKacher > Terms and conditions of business

Terms and conditions of business


By placing an order on the web site "Chokacher.com" the Customer accepts the general terms and conditions of sale without reservation.

1. Ordering
The client is responsible for all the information required, including the place of delivery of the products. "Chokacher.com" cannot be held responsible if the delivery is impossible due to errors in the information furnished by the client. In the case that the mailing needs to be resent, transportation costs are at the client’s expense.
"Chokacher.com" has the right to refuse an order for all reasons mentioned above (incomplete or wrong information…) as well as for legal reasons.

2. Payment
We accept the Post-Finance card as means of payment. We cannot send any invoice. The currencies that we accept are Swiss Francs (CHF), Euro (EUR) and US Dollar (USD). The order is valid as soon as the payment is validated. Without that validation, no order will be accepted.
Our server is perfectly secured by our Paypal server.

3. Delivery
For all our mailings we collaborate with a carrier of high quality. This applies to all destinations. "Chokacher.com" is not responsible if the command is delivered in a bad condition due to heat. Further, "Chokacher.com" cannot be held responsible for any damage that may have been caused to the products if the package has been opened during transportation or for any other reason that is independent of our wishes (strikes, problems that are inherent to the carrier…).
The carrier will pick up all orders that are transmitted from Monday to Friday at 14:30h (local time). The orders that are transmitted on Saturdays and Sundays will be handled on the following Monday (except for public holidays).
Regarding international mailings, customs clearance and delivery are covered by specialized societies that hand the package directly to the client (on the condition that all necessary information has been delivered by the client).
"Chokacher.com" cannot be held responsible for the duration of the transportation. Under any circumstances "Chokacher.com" will supply compensation or take back the merchandise.

4. Transportation costs
Transportation costs are in addition to sales prices and are determined in function of the type of packaging (refrigerated or not), the weight of the package and the country of delivery.

5. Sales prices
The prices that are listed include all taxes (for all currencies available: CHF, EUR, USD). "Chokacher.com" is free to revise its prices at any point in time. The prices that are charged for delivered products are those that were in force when the order was placed and those that are indicated on the order confirmation.

6. Litigation
“Collectionchocolate.com” receives customer complaints on the condition that the concern is transmitted by registered mail with acknowledgement of receipt to the following address: "Chokacher.com", Christian Catel, rue Royaume 8, 1201 Geneva (Switzerland). This has to be done within 3 days after the reception of the package. The delivery date and the client’s signature at reception of the package are decisive. Any complaint made after this deadline will not be accepted.

7. Confidentiality
All information related to our clients is exclusively used within our boutique. According to the effective Swiss legislation this data will not be passed on to a third party under any circumstances.

8. Prosecution
"Chokacher.com" does not permit any reproduction, even partial, without prior approval.

9. Applicable law
The legal basis for these general terms and conditions of sale is the Swiss legislation. If any section of these general terms and conditions of sale is found to be null or invalid by a competent tribunal, the other sections shall stillapply.
Only the tribunals of Geneva are recognized to be competent in case of disputes or litigation that may arise among parties.